(800) 967-3929

Helpful Tips & Tricks

Image Preparation:
Try not to overthink the image. If your photo has decent contrast between the subject and background, very little image adjustment is required. If adjustment is necessary, do so in small increments. A little goes a long way. Too much contrast, and the detail will be washed out. Bright white areas will be impacted the hardest. Try increasing the Gamma adjustment between .55 and .7. Remember that white areas on the preview will be impacted, and black areas will be left out. If areas of your subject has little contrast with a dark background, it will not be printed. Try using Photoshop to cut out the subject and put in a light or faded background to emphasize the subject.
Installing Pendant Templates:
For large templates, be sure to check the "Extended Size" checkbox in the Properties section of the print window. Without this, the template area will be limited to 50mmx50mm. Also, we suggest 1mm to 1.5mm margin, which will be found in the File menu>preferences>advanced button. While you're there, try using the color2 setting. This is useful when printing on Nickel or Rhoduim. .See the PDF file at the bottom of this page for template loading instructions. Our templates are available for download at the bottom of the page. Our templates correspond the the item numbers of the pendants we sell, and have accomodations for the holes in the pendants to help prevent broken pins.
Proper Loading Techniques:
Be sure to only push down on the metal are indicated on the top of the print carriage. Do not push down with too much pressure. It only needs to contact the pendant. Too much pressure will make the pins not retract properly, and actually produce more faint prints. Very light pressure is preferable.
No printing at all:
Most likely you have broken one of the pins. You will need to refer to the head manager software, and select a new pin. There are total of 9 pins, and when used properly, each one can produce hundreds of pendants.
Pendants are slipping on the bed:
Wipe the bed with a cloth, slightly dampened with denatured alcohol. This will bring back the tack of the bed.